Refund policy

We show you what we can recover before you pay, so you know what you're buying. If it still doesn't work out, you get your money back.

You get a full refund if

• The repaired file doesn't open in the normal app for that file type, or
• It is missing content that the free preview showed, or
• You were charged twice for the same file.

How to ask

Email [email protected] within 14 days of paying. Include the email on your receipt and the file name. You don't need to send the file. Refunds go back to your original payment method, usually within 5–10 business days.

When we can't refund

Content that was already lost before repair — and that the preview did not show — cannot be recovered, so we can't refund for it. If you're unsure, ask us before paying.